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Privacy policy

Last updated: 30 September 2026

This policy explains what personal information Signal Pilot ("we", "us") collects on signalpilot.site, in the Telegram bot @Signalspilotbot and in our Telegram channel, why, who we share it with and the choices you have. We collect only what we need to run the Service and never sell your personal information.

1. What we collect

  • Account details: your name, e-mail address, password (stored only as a secure hash), and optionally your phone number, language and notification choices.
  • Telegram details: if you connect Telegram or use our bot, your Telegram user ID, username, first name and language, and your activity in the bot (tasks, check-ins, points, referrals, cash-out requests and the wallet address you give for them).
  • Purchases: what you bought, amounts, dates, payment method and the reference from the payment provider. Card and bank details are handled by the payment provider; we never receive or store your full card number.
  • Support: messages and files you send us in support tickets, chat or e-mail.
  • Usage and security data: pages visited, the site or ad that brought you here (for example UTM tags), approximate country, device and browser type, sign-in times and IP address for security and fraud prevention.

2. Why we use it

  • To create your account, deliver signals and credits, process payments and cash-outs, and answer support requests (to perform our agreement with you).
  • To keep the Service secure, prevent fraud and abuse (for example multiple accounts or fake tasks) and meet legal and accounting duties.
  • To understand which pages and campaigns work and to improve the Service (our legitimate interest). Our own analytics use no cookies and store only a daily, one-way coded visitor ID.
  • To send service messages about your account, purchases and signals, and, if you haven't opted out, occasional news and offers. Every marketing e-mail has an unsubscribe link.
  • If we run advertising, to measure which ads lead to sign-ups and purchases (see section 4).

3. Who we share it with

Only with service providers that help us run Signal Pilot, under contracts that limit their use of it:

  • Web and database hosting (Hostinger) and our own servers.
  • Payment providers for card, Naira bank transfer, PayPal and crypto payments, who process your payment under their own privacy policies.
  • Telegram, to deliver messages and signals through our bot and channel.
  • E-mail delivery and our customer-service and CRM system (WorkHub), which stores support conversations, customer and order records and sends e-mails on our behalf.
  • Security services such as Cloudflare Turnstile or Google reCAPTCHA on sign-in and sign-up forms, when switched on.
  • Advertising and analytics partners, only as described in section 4 and our Cookie policy.
  • Authorities, when the law requires it, or to protect our rights and users from fraud.

4. Advertising and measurement

We may advertise on Meta (Facebook and Instagram). When this is switched on, and after you accept cookies, the Meta Pixel on our site records events such as page views, sign-ups, starting checkout and purchases. We may also send the same events to Meta directly from our server (Meta Conversions API), together with a coded (hashed) form of your e-mail address or phone number and your IP address and browser, so Meta can match the event to an ad without receiving your details in plain text. You can control ad personalisation in your Facebook and Instagram ad settings, and refuse the Pixel with our cookie banner.

5. How long we keep it

Account and purchase records are kept while your account is open and afterwards as long as accounting, tax and fraud-prevention rules require (usually up to 6 years). Page-view analytics are deleted after about 13 months. Support conversations are kept as long as needed to help you and resolve disputes.

6. Your rights

You can ask to see, correct, download or delete your personal information, object to or restrict how we use it, and withdraw consent (for example for marketing e-mails or cookies) at any time. You can change most details in your account settings. For anything else, e-mail support@signalpilot.site; we answer within 30 days. If you are unhappy with our answer, you can complain to the data protection authority in your country (in Nigeria, the Nigeria Data Protection Commission).

7. Security

We use encrypted connections (HTTPS), hashed passwords, encrypted storage for secrets, access controls for staff and regular backups. No system is perfectly secure, so please use a strong, unique password.

8. Children

The Service is only for adults (18+). We don't knowingly collect information from children.

9. International transfers

Our providers may process data outside your country. When they do, we rely on their contractual and security commitments to protect it.

10. Changes and contact

We will update this policy when our practices change; the date at the top shows the latest version. Contact: support@signalpilot.site.

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